Just in case, why don't you try uninstalling EOS Utility software and all its additional components, and reinstall it again from the CD/DVD? At least to discard a software malfunction. I'm using the bundled software that came with the camera (CD/DVD), still didn't update it. In my case I'm using Win XP 32 bit in this machine and don't have any problems at all to download RAW+JPG. Thanks in advance for your responseĪs said, any additional info about your system will help indeed. Is it a known problem? or should I return the camera. I also made sure the CF Card and Cable are also fine. Infact the 5D MIII I got through CPS Load worked fine without issues. My Computer and softwares are up-to-date. Once in a while everything works fine as well (even RAW), that is the strange part But when it comes to Raw, the software goes unresponsive and loses connection. I was able to download JPEG only files as well. EOS Utility is able to connect and I was able to remotely control the camera and take photos. I tried other software like Picasa, Adobe Bridge, iPhoto, Picasa and Adobe are not able to connect to the camera. I tried the same CF card on 40D and it was able to import without problem. While I tried to download, it launches EOS Utility(latest version) and hangs. Got my 5D Mark III a couple of days back.
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